Administration – Creative Solutions for Hope

meet our

ADMINISTRATION

Jessica is a key member of the Permanent Schedules department at Creative Solutions for Hope’s LA office. She is responsible for creating and maintaining permanent session schedules for both therapists and clients, overseeing regional auditing processes, and managing day-to-day operations at the LA office. Known for her strong organizational skills, keen attention to detail, and proactive problem-solving, Jessica plays a vital role in supporting her LA team. Outside of work, she enjoys exploring new cafes, listening to true crime podcasts, and spending quality time with her family – including her dog and three cats.

Kim is our Scheduler & Auditor lead at Creative Solutions for Hope headquarters located in our Orange County region. She is responsible for the processing permanent sessions for therapists and clients. Additionally, she is also responsible for maintaining constant communication with families/therapists regarding any permanent changes that occur within their schedules. Kim also works as an administrative assistant and occasionally covers the front desk as well as assists with office upkeep whenever needed. Outside of the office, Kim loves spending time outdoors as well as spontaneous outings with family and friends.

Dereck is the Microsoft 365 Administrator and IT/Support Technician at Creative Solutions for Hope. He is responsible for setting up and maintaining the laptops, iPads, phones and workstations that our employees use on a daily basis. Dereck also manages applications, services, data, devices, and users across our Microsoft 365 services. He has experience in IT troubleshooting and office management. He is continuing his education to become a full service IT member and Cyber Security specialist. Dereck graduated from Irvine Valley College and received his A.S. Degree in Computer Science. He has his CompTIA A+ certificate and is working towards certificates in CompTIA Network+ and Security+. During free time, he likes to play board games with his family and friends and design and code computer games.

Amy Duong is an administrator at Creative Solutions for Hope. She is responsible for auditing client notes to ensure clinical data is submitted correctly and in a timely manner. Amy also communicates and meets with behavior therapists to assist with any inquires or concerns. She has a background in teaching and experience in internal auditing and compliance. She enjoys assisting therapists with their work in bringing hope to families.

Amy graduated from University of California – Riverside and received her BA in Liberal Studies. During free time, Amy likes to draw and play video games.

Samer Husain is a Finance Admin at Creative Solutions for Hope, where he is responsible for maintaining accurate financial records, including processing invoices, managing balances, and ensuring financial compliance. He oversees billing operations, ensuring that all client invoices are issued accurately and on time. Samer also monitors payments and follows up on outstanding balances. With a passion for finance, Samer aims to continue improving financial operations through effective billing practices, enhanced data management, and fostering strong interdepartmental communication, ultimately contributing to the growth and financial health of the organization.

Samer is currently pursuing his Bachelor’s degree at San Diego State University, with plans to graduate in May 2027. He holds a certificate in Business Economics and has completed a Python programming certification, expanding expertise in data analysis and automation for financial processes. In his free time, Samer enjoys cooking, training in Brazilian jiu-jitsu, and spending quality time with his cats.

Jocelyn Koff is a HR Assistant at Creative Solutions for Hope. In her role, she supports the HR department by coordinating and facilitating the onboarding process, preparing essential HR documentation, and assisting with employee benefits and insurance matters. Jocelyn also manages phone communications, helps process time-off requests, and provides general administrative support to ensure daily HR operations run smoothly. She brings valuable experience in human resources and administrative support. Jocelyn is passionate about creating a welcoming and efficient onboarding experience and is dedicated to maintaining effective and streamlined HR processes.

Jocelyn holds a degree in Organizational Leadership from Arizona State University. Outside of work, she enjoys baking, spending time with friends, and attending live concerts.

Monae is an HR Assistant at Creative Solutions for Hope. She is responsible for coordinating and supporting the onboarding process, preparing HR documentation, and assisting with employee benefits and insurance matters. Monae also handles phone communications, assists with time off request, and provides general administrative support to the HR department. She has experience in human resources and administrative support in a higher education setting. Monae is passionate about creating a smooth onboarding experience and ensuring HR processes run efficiently.

Monae graduated from California State University, Long Beach and received her Bachelor’s Degree in Human Resources. She brings strong organizational skills, attention to detail, and a proactive approach to supporting the HR team. During her free time, she likes to play pickleball, cook, and travel.

Iliana Meza is one of our lovely insurance intake queens. Her role at CSH is to support families with starting ABA services at the company. She is responsible for insuring that parents complete our initial intake process before being assigned to our clinical supervisors. She supports front desk when necessary and translating parents during the assessments.

Iliana graduated in 2020 from University of California, Riverside with a major in Political Science International Affairs. She is currently working on getting her certificate for Spanish / English Language Interpretation and Translation.

Johncarlo Barajas Napoles works as a scheduler at Creative Solutions for Hope. Johncarlo is responsible for assisting the clinical team in assigning the best staff for each individual client. He is also responsible in bridging the gap between families and clinical teams to provide families with the assurance that their concerns are being taken care of.

Johncarlo worked in ABA for 3 and a half years, three of those years he worked as an RBT. He is trained in the various methods of implementing behavior analysis such as: Functional Communication, Discrete Trial Training, and most importantly finding creative ways to build rapport with the client and their family. With this insight Johncarlo can provide the best assistance to the families in his role at CSH.

Jay joined Creative Solutions for Hope in 2008 with an Accounting and Management degree from Sardar Patel University. He comes with 15+ years of well-rounded experience in the financial field from various industries. His career with CSH started as bookkeeper and Patel grew his knowledge and experience and developed into the Business Systems Analyst. When Jay is not working you can find him watching sports, reading, and spending time with his children.

Michelle Sanchez is the auditor and scheduler at Creative Solutions for Hope. She is responsible for coordinating therapy sessions between clients, behavior technicians, and supervising clinicians. She is also responsible for reviewing and auditing daily session notes submitted by technicians and supervising clinicians to ensure clinical and billing accuracy as well as documentation quality. During free time, she likes to spend time outdoors and stay active.

Kathy Vergara if of our lovely insurance intake queens. Her role at CSH is to support families with starting ABA services at the company. She is responsible for insuring that parents complete our initial intake process before being assigned to our clinical supervisors. She supports front desk when necessary and translating parents during the assessments.

Kathy graduated High School in 2023. She is currently exploring her career options. During her free time she likes to go to the gym and travel.

Henry V is an administrative assistant at Creative Solutions for Hope. He is responsible for billing insurance and securing payments from many sources. Henry is also responsible for sending invoices and making sure everything gets recorded correctly. He has experience in customer service and banking. His goal is to eventually work for the budgeting team of a hospital.

Henry graduated from California State University Fullerton and received his finance degree. During free time, he likes to listen to streams and browse through games he can play with his friends.

Jessica Aviles

Kimberly Brooks

Dereck
Coleman

Amy Duong

Samer Hussain

Jocelyn Koff

Monae Mason

Iliana Meza

Johncarlo Napoles

Jay Patel

Michelle Sanchez

Kathy Vergara

Henry Vien