Client Trouble

When the app and web version of Catalyst are not matching. 

For example, you may introduce a goal, add/remove a behavior, master a goal, but the therapist’s catalyst does not match what should be present. 

You can try these options…

step ONE

Tap the Fetch Trial Data button. Check to see if it worked.

step TWO.1

Tap Manage Students.

step TWO.2

Tap Remove Student

step TWO.3

Click on the add button by the student you just removed. After the download check to see if problem was solved.

step THREE.1

Tap the programs to run link under All Targets for the student in question.

step THREE.2

Tap the circle next to All. Then tap again to uncheck all programs. 

step THREE.3

Then check all programs you want to add. When done, check to see if it worked.

Additional Procedure

When you are having trouble seeing behaviors, programs, or other data on your iPad then try these procedures to try and resolve the issues. 

step 1

Go into Settings from the home screen.

step 2

Under the General tab select iPad storage.

step 3

Find Catalyst in the list of apps and select it.

step 4

Select “Offload App”

step 5

Confirm “Offload App”

step 6

Once done, select “Reinstall App”. Then go back into Catalyst and see if it worked.

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