Administration – Creative Solutions for Hope

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ADMINISTRATION

Danielle is an Executive Assistant at Creative Solutions for Hope. She works closely with the CEO of the company by completing professional and personal tasks. She is also responsible for maintaining office upkeep and providing guests with a pleasant yet professional experiences with the company. Danielle also manages the auditing department and oversees the scheduling department. Danielle has had experience in customer service in multiple professional environments as well as leadership positions in various college organizations. Danielle plans to continue to support the company in the back of the house to ensure a smooth operations for the front house. In 2018, Danielle graduated from California State University, Long Beach with a BA in Psychology and a minor in Human Development. In her free time, she enjoys hanging out with friends and family, and traveling.

Ashley is the Insurance Manager at Creative Solutions for Hope. She began working at CSH in 2007 as a Behavior Therapist, gaining knowledge in the field of ABA and finally transitioning to the administrative side of CSH in 2018. Ashley is responsible for the client intake process, maintaining employee credentialing, as well as company contracts. During her free time, you can find Ashley spending time with her husband and four children.

Emiliza Madriaga is the Accounts Receivables Specialist at Creative Solutions for Hope. She is responsible for Accounts Receivable and insurance billing, making sure we submit all claims on time, taking care of any billing discrepancies, and ensuring the company is getting paid. Emiliza has experience in human resources, accounting, and customer service. Emiliza graduated from California State University, Long Beach in 2018 and received her Bachelor’s Degree in Business Administration, Human Resource Management. During free time, she likes to try out new places to eat and have board game nights with her friends.

Jay joined Creative Solutions for Hope in 2008 with an Accounting and Management degree from Sardar Patel University. He comes with 15+ years of well-rounded experience in the financial field from various industries. His career with CSH started as bookkeeper and Patel grew his knowledge and experience and developed into the Business Systems Analyst. When Jay is not working you can find him watching sports, reading, and spending time with his children.

Dereck Coleman is the Support and IT Technician at Creative Solutions for Hope. He is responsible for setting up and maintaining the laptops, iPads, phones and workstations that our employees use on a daily basis. Dereck also updates Catalyst and NPA works databases along with various other programs used in the daily operation of Creative Solutions for Hope. He has experience in IT troubleshooting, and Office management. He is continuing his education to become a full service IT member and Cyber Security specialist. Dereck graduated from Irvine Valley College and received his A.S. Degree in Computer Science. He has his CompTIA A+ certificate and is working towards certificates in CompTIA Network+ and Security+. During free time, he likes to play board games with his family and friends and design and code computer games.

Amanda is a Billing Assistant at Creative Solutions for Hope. She is responsible for insurance billing and the regional center billing. She works with the billing department to ensure eligibility for clients is up to date and accurate. She also works closely with insurance carriers regarding any denied claims. Amanda also does any secondary, coinsurance, co-pay, and deductible claims that need to be submitted. She has experience in customer service as well as leadership positions. Her goal is to support the Billing Department and grow with the company, and also teach her knowledge of Medical Billing to others. Amanda graduated from North-West College for Medical Billing in 2022. During her free time, Amanda likes to be with her family and be outdoors, such as hiking and going to parks, and just enjoy the time with her family.

Adilene (Eddie) is a HR Administrative Assistant at Creative Solutions for Hope. Eddie is responsible for the timely processing of employee time off requests while ensuring all CSH clients sustain appropriate treatment. Eddie’s foremost focus in her role is ensuring behavioral therapists across our five regions are on track to becoming Registered Behavioral Therapists. She is enthusiastic about assisting therapists throughout each step of the way and encourages therapists to continue progressing up the ABA ladder. In addition to the duties, Eddie also assists our HR team with employee relations and general upkeep of the office. She has previous experience in administrative positions in diverse professional environments. She has also held multiple leadership roles in organizations throughout her academic career with a focus on serving multicultural populations. Eddie is a recent University of California, Irvine graduate receiving her BA in Psychological Science and Education Sciences. Her future goals include furthering her education in Psychology. On her free time, she enjoys going to small shows, all things crafting, and spending time under the sun.

Sadey Platt is the Administrative Assistant at Creative Solutions for Hope in San Diego. She is responsible for the upkeep of the San Diego office and ensuring it is prepared for the upcoming events. She helps plan activities and projects, assists in scheduling and administrative tasks, and cleans/organizes the office when needed. Sadey has experience in working around families and children, and enjoys any opportunity she’s given to help them. She plans to provide guests with a warm welcome and offer any assistance they may need. Sadey is currently studying child development and is working toward obtaining her BA in Speech Pathology. She loves spending time with kids, and also enjoys roller skating and painting in her free time.

Shannon is the Administrative Assistant in the Insurance Department at Creative Solutions for Hope. She is responsible for processing new referrals and taking inquiries from new clients. She ensures that all necessary intake paperwork is filled out in a timely manner so that clients can start services are soon as possible. She aids in making sure that clients maintain insurance coverage for their services by submitting new authorizations before their current contracts are up. Shannon also helps out at the front desk, checking clients into clinic sessions, and fielding phone calls in a prompt and professional manner. Shannon has prior experience as a teaching assistant at the college level and working as a research assistant by researching and editing academic manuscripts for publication. Shannon graduated from UC Berkeley with a BA in Philosophy and did graduate work at MIT after undergrad. During her free time, she enjoys hanging out with her partner and dog outdoors, reading, binging TV shows, and watching baseball, especially the San Francisco Giants.

Blanca is the Administrative Assistant at the Orange County office. She is responsible for working directly with the Administrative, Clinical, and HR team to assist with client calls, questions, and concerns. Blanca also answers incoming calls, messages, and route to the appropriate department. She also meets and greets visitors, clients, and vendors promptly and courteously at the front desk to ensure a warm, welcoming environment. Blanca has prior experience working with families and children, general administration, and doing accounts payable and receivable. Her goal is to learn and grow with he company to achieve the goal of helping families and bringing hope. Blanca plans to provide client and employee satisfactory, and to be of great assistance to everyone in CSH. During her free time, Blanca likes to enjoy spending time with her chihuahua named Baby Layla, as well as spending time with her family and friends. She enjoys socializing and going out on new adventures.

Alyssa is the Administrative Assistant at the Inland Empire office. She is responsible for the upkeep of the office including scheduling, recruiting, and administrative tasks. Her goal is to support the administrative department as much as possible and continue to learn and grow within the company. Alyssa has experience working with children, and in customer service. She has studied child development and computer information systems. She likes spending time with her family, and also enjoys watching her kids play sports in her free time.

Danielle Elemento

Ashley Esposito

Emi Madriaga

Jay
Patel

Dereck Coleman

Amanda Alvarado

Adilene Talamante

Sadey
Platt

Shannon Doberneck

Blanca Soto

Alyssa Garcia