Administration – Creative Solutions for Hope

meet our

ADMINISTRATION

Jay joined Creative Solutions for Hope in 2008 with an Accounting and Management degree from Sardar Patel University. He comes with 15+ years of well-rounded experience in the financial field from various industries. His career with CSH started as bookkeeper and Patel grew his knowledge and experience and developed into the Business Systems Analyst. When Jay is not working you can find him watching sports, reading, and spending time with his children.

Dereck is the Microsoft 365 Administrator and IT/Support Technician at Creative Solutions for Hope. He is responsible for setting up and maintaining the laptops, iPads, phones and workstations that our employees use on a daily basis. Dereck also manages applications, services, data, devices, and users across our Microsoft 365 services. He has experience in IT troubleshooting and office management. He is continuing his education to become a full service IT member and Cyber Security specialist. Dereck graduated from Irvine Valley College and received his A.S. Degree in Computer Science. He has his CompTIA A+ certificate and is working towards certificates in CompTIA Network+ and Security+. During free time, he likes to play board games with his family and friends and design and code computer games.

Amy Duong is an administrator at Creative Solutions for Hope. She is responsible for auditing client notes to ensure clinical data is submitted correctly and in a timely manner. Amy also communicates and meets with behavior therapists to assist with any inquires or concerns. She has a background in teaching and experience in internal auditing and compliance. She enjoys assisting therapists with their work in bringing hope to families.

Amy graduated from University of California – Riverside and received her BA in Liberal Studies. During free time, Amy likes to draw and play video games.

Samer Husain is a Finance Admin at Creative Solutions for Hope, where he is responsible for maintaining accurate financial records, including processing invoices, managing balances, and ensuring financial compliance. He oversees billing operations, ensuring that all client invoices are issued accurately and on time. Samer also monitors payments and follows up on outstanding balances. With a passion for finance, Samer aims to continue improving financial operations through effective billing practices, enhanced data management, and fostering strong interdepartmental communication, ultimately contributing to the growth and financial health of the organization.

Samer is currently pursuing his Bachelor’s degree at San Diego State University, with plans to graduate in May 2027. He holds a certificate in Business Economics and has completed a Python programming certification, expanding expertise in data analysis and automation for financial processes. In his free time, Samer enjoys cooking, training in Brazilian jiu-jitsu, and spending quality time with his cats.

Saida is an Administrative Assistant at Creative Solutions for Hope. She supports daily office operations, scheduling, documentation, and communication with families and staff. She is currently working toward her Psychology degree and is passionate about helping others.

Saida is a proud mom of two girls who loves Disney, all things fitness, and spending time with family and friends.

Kat is a scheduler at Creative Solutions for Hope. Kat also assists Front Desk as an Administration assistant. She is responsible for managing consistent communication and addressing the concerns of both therapists/families. She is responsible for developing and overseeing Client and Staff schedules in the SD region. She has experience as a Senior RBT at Creative Solutions for Hope. During Kats free time she likes to go roller skating, whether that’s on a rink or the street. Kat also loves to sing and do karaoke on her free time.

Angelo Taglinao is a scheduling administrative assistant for the SFBA region, responsible for managing client and therapist schedules and auditing records to ensure data accuracy. He brings prior experience in higher education through providing campus tours for students, as well as marketing experience working with music labels on releases and contracts. His goal is to transition into recruiting and talent development. Angelo graduated from La Sierra University with a Bachelor of Science in Business Management. In his free time ,he enjoys bouldering and producing music.

Katherine Martinez is an administrative assistant in Creative Solutions for Hope. She is responsible not only for the front desk, but she is responsible for the administrative work of auditing client notes to ensure that everything is submitted on time and correctly. She also supports with translations in the front desk with parents and on scheduling phone calls. Creates organizations plans for office and office toy & craft room. On her free time, she enjoys to spend time with family and loves to listen to live music.

Kathy Vergara if of our lovely insurance intake queens. Her role at CSH is to support families with starting ABA services at the company. She is responsible for insuring that parents complete our initial intake process before being assigned to our clinical supervisors. She supports front desk when necessary and translating parents during the assessments.

Kathy graduated High School in 2023. She is currently exploring her career options. During her free time she likes to go to the gym and travel.

Sandra is Receptionist at Creative Solutions for Hope. She serves as the first point of contact, which involves greeting guests, she is responsible for answering and directing phone calls, getting clients sign in and out of sessions, getting the therapist supplies for their sessions, maintaining office clean and organized, delivering mail to proper personnel. Sandra also does client cancelations and food orders for office events. Sandra graduated high school in 2000. During her free time she likes to bake, paint and do actives with the family.

Michelle Sanchez is the auditor and scheduler at Creative Solutions for Hope. She is responsible for coordinating therapy sessions between clients, behavior technicians, and supervising clinicians. She is also responsible for reviewing and auditing daily session notes submitted by technicians and supervising clinicians to ensure clinical and billing accuracy as well as documentation quality. During free time, she likes to spend time outdoors and stay active.

Henry V is an administrative assistant at Creative Solutions for Hope. He is responsible for billing insurance and securing payments from many sources. Henry is also responsible for sending invoices and making sure everything gets recorded correctly. He has experience in customer service and banking. His goal is to eventually work for the budgeting team of a hospital.

Henry graduated from California State University Fullerton and received his finance degree. During free time, he likes to listen to streams and browse through games he can play with his friends.

Jay Patel

Dereck
Coleman

Amy
Duong

Samer Hussain

Saida Hussein

Kat Martinez

Angelo Taglinao

Katherine Martinez

Ashley Samano

Kathy Vergara

Sandra Servin

Michelle Sanchez

Henry Vien